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With 26 years of leadership experience in life insurance and financial services across Asia including previous assignments in Vietnam, Mr. Kevin Kwon has a proven track record of delivering sustainable growth, driving operational excellence, advancing customer-centric innovation, and building high-performing organizations.
As CEO of Prudential Vietnam, Mr. Kevin leads the company’s strategic transformation, with a strong focus on elevating customer experience, strengthening quality distribution, and reinforcing Prudential’s market leadership.
His expertise spans Agency, Bancassurance, Operations, Product, and Corporate Strategy. Guided by the belief that trust is built through quality, transparency and meaningful customer value, he is committed to shaping a stronger, more sustainable future for both Prudential and Vietnam’s life insurance industry.

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Building Trust in the Age of AI

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Thuy Anh is a Market Development Manager at AM Best, the global rating agency specialising in insurance industry, leading market engagement across Asia-Pacific with a focus on Vietnam and Korea portfolios. Working closely with insurers, reinsurers, and regulatory bodies, Thuy Anh supports market development across the region. Prior to her tenure AM Best, Thuy Anh gained experience in the insurance and superannuation industry in Australia.

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Market Segment Outlook: Vietnam Non-Life Insurance

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This presentation provides AM Best’s latest perspectives on the outlook for Vietnam’s non-life insurance market. It examines the key drivers expected to support the sector’s continued development, including market fundamentals, evolving demand, and structural trends, while also highlighting the challenges that could moderate growth and profitability over the near to medium term. The discussion offers insights into the opportunities and risks shaping the industry’s future and the implications for market participants.

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With over 18 years of experience in digital projects across various industries, I am a digital transformation expert with certified AWS Cloud Associate, Project Management, Data Analytics. My mission is to help enterprise customers leverage the power and potential of digital to achieve their business goals and optimize their performance.

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AI is the Engine. Insurance Expertise is the Steering Wheel

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As AI rapidly reshapes software engineering, insurers have an opportunity to accelerate product innovation, improve operational efficiency, and modernize technology delivery. Yet in insurance, the challenge is not simply generating code—it is applying decades of domain knowledge, regulatory requirements, and business rules correctly and consistently.

In this session, insureMO and AWS will share perspectives on how insurers can combine AI, cloud-native architectures, and insurance-specific platforms to innovate faster while maintaining governance, compliance, and operational resilience. Attendees will learn why the most successful AI strategies are built not only on powerful models, but also on strong architectural foundations and deep insurance expertise.

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Varun Vijan is Regional Sales Director – ASEAN at insureMO, where he works with insurers, banks, and ecosystem partners across Southeast Asia to accelerate digital transformation and innovation. With more than 20 years of experience in insurance technology and enterprise software, he has helped organizations modernize core systems, enable digital distribution, and build scalable insurance ecosystems.
Varun is passionate about bridging business and technology, helping insurers leverage emerging technologies such as AI, APIs, and cloud-native platforms to improve agility, customer experience, and operational efficiency while maintaining governance and compliance.

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AI is the Engine. Insurance Expertise is the Steering Wheel

| ABSTRACT

As AI rapidly reshapes software engineering, insurers have an opportunity to accelerate product innovation, improve operational efficiency, and modernize technology delivery. Yet in insurance, the challenge is not simply generating code—it is applying decades of domain knowledge, regulatory requirements, and business rules correctly and consistently.
In this session, insureMO and AWS will share perspectives on how insurers can combine AI, cloud-native architectures, and insurance-specific platforms to innovate faster while maintaining governance, compliance, and operational resilience. Attendees will learn why the most successful AI strategies are built not only on powerful models, but also on strong architectural foundations and deep insurance expertise.

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Sang Lee is President of Chubb Life Southeast Asia & New Zealand of Chubb Life, and Country President of Chubb Life Vietnam. He has responsibility and management oversight for our South East Asian markets – Thailand, Vietnam, Indonesia and New Zealand.

Mr. Lee has more than three decades of experience in insurance, spanning across seven countries. He has held several senior management roles, including President & CEO of AIA Korea; Chief Marketing Officer and CFO at AIA Thailand; and CEO of Manulife Malaysia and Vietnam.

Mr. Lee holds a BA in molecular biology and an MBA from the American Graduate School of International Management.

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Reinventing Life Insurance in an Era of Disruption

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In this keynote, Sang Lee, Chubb’s representative will share a strategic view on how the insurance industry must reinvent itself in an era of disruption in response to global disruption, changing customer expectations, and a rapidly evolving business environment. He will start with the macro outlook from global background and then frame Vietnam market context, highlighting the pressures facing the industry as well as the significant long-term opportunities ahead. The speech will also underscore the importance of rebuilding trust, closing protection gaps, and using digital transformation to create real value for customers and partners. It will conclude with Chubb’s perspective that successful transformation is not only about technology, but about reshaping the business and culture to deliver lasting growth and care.

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Mr. Bach Ngoc An is Deputy CEO of Technology at OPES insurance, a subsidiary of VPBank. He is with OPES since the very first day to architect and build the technology platform from scratch. With his contribution, OPES has achieved significant growth in recent years, in both business and technology capabilities.

Before joining OPES, he used to be the Head of Technology of ANZ Vietnam and Standard Chartered Vietnam; self-employed with his own business in Securities; participated in Core transformation project at Vietinbank as a module lead.

His interest now is on leveraging modern technology, especially AI-enabled solutions, to accelerate the digital transformation of all aspects of business to make OPES a fully digital insurer

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Unlocking Sustainable AI Value

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Artificial Intelligence (AI) has become a core capability in the insurance industry, extending beyond process automation to fundamentally reshape how insurers operate and deliver value to customers. At OPES, AI is positioned as a long-term strategic priority, with a comprehensive implementation approach built around three pillars: people, customers, and business operations.

For employees, OPES has established a centralized AI governance platform that enables business units to flexibly adopt AI models tailored to their specific operational needs, while ensuring robust data governance, risk management, and compliance with internal policies.

For customers, Generative AI models have been integrated into customer service and partner support functions, automating a wide range of tasks, reducing response times, and enhancing the overall service experience.

Across business operations, AI is applied to underwriting, claims assessment, and claims settlement, particularly in motor insurance through proprietary image and document processing models developed by OPES. AI also strengthens fraud detection capabilities, improving accuracy while enhancing operational efficiency and productivity.

Beyond practical applications, OPES has established its AI roadmap through 2030, with the ambition of becoming an AI-native insurer, where AI is embedded across the organizational model, operational processes, and decision-making. In parallel, the company continues to strengthen its AI governance framework, technology architecture, and performance measurement system to ensure AI delivers tangible, secure, and sustainable value.

Looking ahead, the convergence of AI and big data will continue to unlock opportunities for product personalization, customer behavior forecasting, and more informed decision-making, helping shape the next generation of digital insurance.