Mr. Do Quang Tien
Mr. Do Quang Tien
CIO
MB Ageas
| BIOGRAPHY
Mr. Do Quang Tien is the Chief Information Officer at MB Ageas Life, where he spearheads the adoption of cutting-edge technologies such as AI and Big Data to personalize customer experiences, enhance sales effectiveness, and optimize operational efficiency. Prior to this role, he held key strategic positions at MB Bank, including Head of Digital Transformation Office and Head of IT Strategy & Architecture. With a forward-thinking mindset and extensive experience in the banking and insurance sectors, Mr. Tien is recognized as a leading figure driving digital transformation in Vietnam’s financial industry.
| TOPIC
The impact of GenAI on Business Growth & Best Practice Sharing
| ABSTRACT
The presentation proposes a strategic approach to applying AI in the insurance industry—shifting the focus from the question of “whether to adopt AI” to “how to do it effectively.”
At its core is the “Value Loop” model, where AI transforms operations from a cost center into a driver of business growth. By automating core processes, insurers can deliver superior customer experiences, directly boosting revenue and loyalty.
The success of this strategy hinges not only on technology but also on a holistic approach that integrates leadership commitment, organizational culture, data infrastructure, and a strong focus on delivering real business value.