| BIOGRAPHY

Vu Tran is the Head of Financial Services Industry at AWS Vietnam & Indochina, with 20 years of senior leadership experience in domains such as Cloud, Software, Hardware, Services, Manufacturing, and HR. He is a trusted partner to financial institutions, driving their cloud journey for business growth, improved customer experiences, and operational excellence.
Before joining AWS, Vu spent 12 years at IBM, where he held key roles, including Segment Leader of Digital Business Automation for IBM ASEAN and Country Manager of Software Group for IBM Vietnam. He spearheaded remarkable implementations, including Watson Health, Cloud, and Security.
Passionate about innovation, operational excellence, and people development, Vu holds a Bachelor’s degree in Telecommunications from Ho Chi Minh University of Technology. As an inspiring leader, he continues to propel AWS Vietnam’s FSI Business to success through transformative cloud solutions and collaborative partnerships.

| TOPIC

Transformation in Insurance

| ABSTRACT

Experience firsthand demonstrations of Amazon Connect’s cloud contact center enhanced by TechX’s AI capabilities, delivering intelligent virtual agents, predictive analytics, and automated claims processing. Learn how leading Vietnamese insurers are achieving operational excellence through our integrated solution, featuring real-time analytics, sentiment analysis, and personalized customer experiences. In this presentation, discover how this technology partnership is helping insurance providers reduce costs, improve customer satisfaction, and drive digital transformation.