| BIOGRAPHY

Mr Ha has 15+ years of experience working in the IT industry, having held various key positions, including Director of Information & Technology Department, CTO, CIO, and CDO, leading technology & digital transformation strategies of top tier enterprises in Vietnam such as FPT and VinGroup. His customer industry portfolio ranges diversity from BFSIs, Retail, Manufacturing to Oil & Gas.
As a CTO & Co-CEO at TechX, he holds advisor positions for all AWS Services projects including Migration & Modernization, Data & Analytics, GenAI, Amazon Connect and VMware.

| TOPIC

Transformation in Insurance

| ABSTRACT

Experience firsthand demonstrations of Amazon Connect’s cloud contact center enhanced by TechX’s AI capabilities, delivering intelligent virtual agents, predictive analytics, and automated claims processing. Learn how leading Vietnamese insurers are achieving operational excellence through our integrated solution, featuring real-time analytics, sentiment analysis, and personalized customer experiences. In this presentation, discover how this technology partnership is helping insurance providers reduce costs, improve customer satisfaction, and drive digital transformation.