| COMPANY PROFILE

Cathay Insurance Vietnam Co., Ltd. is invested by Cathay Century Insurance – proudly a member of Cathay Financial Holdings Group, Taiwan.

Cathay Insurance Vietnam has been directly backed by Cathay Century Insurance, the second largest non-life insurance company in Taiwan since 2007, providing Cathay Insurance with solid financial strength and extensive expertise, creating a strong foundation for all operations in Vietnam.

With nearly 15 years in the Vietnamese market, Cathay Insurance officially commenced operations in December 2010. This long-term presence has helped Cathay Insurance build a deep understanding of the local market, demonstrating adaptability and resilience through various stages of development.

Cathay Insurance’s extensive network of offices across provinces and cities is a testament to its commitment to serving customers nationwide.

| PRODUCT / SOLUTION INTRODUCTION

At Cathay Insurance, customer experience is a core value, with digital transformation considered a strategic pillar to enhance service quality. Cathay Insurance has invested heavily in innovative solutions such as:

• Smart Agent Go (SAG): An exclusive digital platform that processes over 500,000 contracts annually, optimizing processes and enhancing inter-departmental collaboration. Notably, the SAG application was honored with the “International Market Potential” award in October 2022, recognized by the organizers of the Taiwan Financial Services Roundtable within the framework of the 2022 FinTech Expo in Taipei. This award encourages the excellence, breakthrough, and innovative spirit of the SAG development team.
• SmartOCR: A technology that revolutionizes document processing, tripling service speed and significantly improving customer retention rates.
• Official website upgrade in 2021: To enhance the customer’s digital purchasing experience.

These digitization investments by Cathay are fully consistent with the general industry trend, where technology is considered the most crucial “transformation key”. Cathay is building a strong digital ecosystem that enhances both customer convenience and operational efficiency.