| BIOGRAPHY

Nguyen Ngoc Tu is Chief Customer & Digital Officer at Chubb Life Vietnam.

As a member of the Executive Management Team, Tu will be responsible for shaping and executing the Company’s customer and marketing strategy, with a strong focus on elevating customer experience, maximizing existing customer value, driving sustainable growth, and accelerating digital transformation at Chubb Life Vietnam.

Tu brings a clear strategic vision and hands-on experience in leading large-scale customer experience and digital transformations within financial services organizations. He has successfully led initiatives that elevated customer satisfaction metrics to market-leading levels, built scalable digital ecosystems with hundreds of thousands of active users, and developed high-performing, highly engaged teams with a strong focus on sustainable outcomes. He plays a key role in bridging strategy and execution, delivering tangible results through data – and AI-driven initiatives, end-to-end customer journey optimization, and the development of new business models through strategic partnerships. Prior to joining Chubb Life Vietnam, Mr. Tu held senior leadership roles at AIA Vietnam, where he played a pivotal role in enterprise-wide customer experience and technology transformation programs.

Tu holds a bachelor’s degree in economics and finance from RMIT University Vietnam and was awarded a prestigious scholarship for postgraduate studies. He is also an active member of several international professional associations in digital insurance, data management, and leadership development.