TRANSFORMING THE INSURANCE INDUSTRY:
EMBARKING ON A CUSTOMER-CENTRIC DIGITAL JOURNEY
| 13:00 | DELEGATE REGISTRATION |
| 13:25 | THE OPENING SESSION |
| 13:25 | VIP INTRODUCTION
Representative from the Organizing Committee
|
| 13:30 | OPENING REMARKS
Mr. Nguyen Xuan Viet, Chairman, Insurance Association of Vietnam
|
| 13:35 | WELCOME REMARKS
Mr. Ngo Viet Trung, Director General, Insurance Supervisory Authority, Ministry of Finance
|
| THE PLENARY SESSION |
13:50
| Vietnam Non-Life Insurance Market Segment Outlook
Mr. Ken Lau, Vietnam Lead Analyst, Ambest |
14:05
| Vietnam Leads: Adopting AI-driven Technology for Customer Protection & Insurance Advice Quality
Mr. Amitabh Singh, CBO, EMEA & APAC Insurance, Perfios International |
| 14:20 | Delivering Exceptional Insurance Services with AI and Cloud Technologies
Mr. Tran Dang Hoa, Chairman, FPT IS |
| 14:35 | PHOTO SESSION |
| 14:35 | TEA BREAK |
| 15:00 | CONFERENCE SESSIONS 1&2 (run concurrently) |
INNOVATING IT INFRASTRUCTURE AND ENSURING CYBER SECURITY IN THE DIGITAL AGE
| 14:55 | INTRODUCTION |
15:00
| Pioneering Technological Innovation to Meet Customer Needs
Mr. Kim Kang Wook, President, President, Saigon - Hanoi Insurance Corporation (BSH)
|
| 15:15 | Unlock New Levels of Productivity with AI Assistants
Mr. Vo Hoang Linh, Advisory Data & AI Technical Specialist, IBM Vietnam
|
15:30
| Data Security in the Digital Age: Threats & Solutions
Mr. Le Hoang Duong, Director of Cyber Security Center, FPT IS
|
| 15:45 | Sapiens Digital-led Core Transformation Success Story in Vietnam for OPES Insurance
Mr. Chattawat Sriprasert, Business Development Director, Sapiens
Mr. An Bach, CIO, OPES Insurance
|
| 16:15 | Cyber Security Maturity Program (CSMP) - Cyber Security Solutions for Insurance Enterprises
Mr. Bui Trung Thanh, Solution Consultant, Viettel Cyber Security
|
| 16:30 | PANEL DISCUSSION
|
| Moderator: Mr. Pho Duc Giang, Partner, PwC Vietnam Cybersecurity Services Company
Panelists
- Mr. Kim Kang Wook, President, President, Saigon - Hanoi Insurance Corporation (BSH)
- Mr. Vo Hoang Linh, Advisory Data & AI Technical Specialist, IBM Vietnam
- Mr. Le Hoang Duong, Director of Cyber Security Center, FPT IS
- Mr. Bui Trung Thanh, Solution Consultant, Viettel Cyber Security
- Mr. Chattawat Sriprasert, Business Development Director, Sapiens
- Mr. An Bach, CIO, OPES Insurance
|
| 17:30 | END OF CONFERENCE SESSION 1 |
DEVELOPING DIGITAL INSURANCE SERVICES: EMERGING TRENDS AND INNOVATIVE SOLUTIONS
| 14:55 | INTRODUCTION |
| 15:00 | Generative AI Application in the Insurance Sector
Dr. Anh K. Nguyen, CPO, VinBigdata
|
| 15:15 | Accelerate Digital Insurance with Generative AI
Mr. Duong Le Minh Duc, Director of AI Strategy Consulting Center, FPT Smart Cloud
|
| 15:30 | Reimagine Customer Experience with Gen AI
Mr. Vu Tran, Head of FSI, Amazon Web Services Vietnam & Indochina
|
| 15:45 | Digital Transformation in Insurance - Enhancing Customer Experience
Mr. Nguyen Hong Son, Country President of Chubb Life Vietnam
|
| 16:00 | Peak3: Unveiling the Next Chapter in Cloud Insurance Core Technology
Mr. Ian Lee, CEO of APAC, Peak3
|
| 16:15 | Utilizing the Cloud to Offer Higher Levels of Customer Experiences & Redefining Insurance CX with Disruptive Digital Transformation
Mr. Vijay Nagarajan, Chief Executive Officer (APAC), Iorta TechNXT
|
16:30
| PANEL DISCUSSION |
| Moderator: Mr. Ngo Trung Dung, Deputy General Secretary, Insurance Association of Vietnam
Panelists
- Mr. Nguyen Hong Son, Country President of Chubb Life Vietnam
- Dr. Anh K. Nguyen, CPO, VinBigdata
- Mr. Amitabh Singh, CBO, EMEA & APAC Insurance, Perfios International
- Mr. Duong Le Minh Duc, Director of AI Strategy Consulting Center, FPT Smart Cloud
- Mr. Ian Lee, CEO of APAC, Peak3
- Mr. Vu Tran, Head of FSI, Amazon Web Services Vietnam & Indochina
- Mr. Vijay Nagarajan, Business Director APAC, Iorta TechNXT Vietnam
|
| 17:30 | END OF CONFERENCE SESSION 2 |
