Mr. Kim Kang Wook
Mr. Kim Kang Wook
President
President, Saigon - Hanoi Insurance Corporation (BSH)
BIOGRAPHY
Born in 1968, Mr. Kim Kang Wook is an accomplished professional with more than 30 years of experience in the insurance sector in Vietnam and Korea. Mr. Kim, who is the Chairman of BSH Insurance at the moment, has proven to be a very capable leader in the industry. Over the course of his career, he has adeptly navigated the intricacies of the insurance industry, making a substantial contribution to the expansion and prosperity of the businesses he has been affiliated with. Mr. Kim is regarded as a recognized person in the industry because of his commitment to excellence and strategic vision.
TOPIC
Pioneering Technology Innovation to Meet Customer Needs
ABSTRACT
AI and Insurtech are being used by insurance businesses to cut costs and streamline processes. But either a sizable population or independent rate competition systems are needed for this. For customers to be satisfied, a balance between technological advancements and personal touch is essential. Clients desire expedited claims processing and a sense of worth from their insurance provider. AI and human interaction together can improve consumer connections. Insurers must think about providing individualized care and increasing customer trust.
Customer service is vital, but so are productivity gains and cost savings. It’s critical to identify a solution that takes into account the realities of Vietnam.